BCS Certificate in Business Analysis Practice

Professional Cert

Module 1: Strategic Context for Business Analysis

  • Business Change Lifecycle
  • Understanding the Strategic Context
  • VMOST Analysis
  • Performance Measurement
  • Resource Audit
  • Porter’s 5 Forces
  • PESTLE & SWOT Analysis
  • Balanced Business Scorecard (BBS)

Module 2: Analysing and Managing Stakeholders

  • What is a Stakeholder?
  • Business Analysis Service Framework
  • Stakeholder Engagement & Responsibilities
  • CATWOE Analysis
  • Power/Interest Grid
  • Managing Conflicts
  • Root Definition

Module 3: Analysing the Current State

  • Investigative Techniques (Interviews, Workshops)
  • Quantitative & Qualitative Research
  • Document Analysis
  • Rich Pictures & Mind Maps
  • Customer Journey Mapping
  • Business Process Modeling (BPMN)

Module 4: Establishing the Target State

  • Conceptual Business Activity Model (BAM)
  • Gap Analysis
  • Target Operating Model (TOM)
  • Consensus Building
  • Defining Critical Success Factors (CSFs)
  • Key Performance Indicators (KPIs)

Module 5: Designing and Defining the Solution

  • Design Thinking (Divergent & Convergent)
  • Gap Analysis Process
  • POPIT™ Model
  • Feasibility Assessment
  • Solution Definition & Implementation

Module 6: Developing a Business Case

  • Structure of a Business Case
  • Cost-Benefit Analysis (CBA)
  • Risk Assessment & Management
  • Investment Appraisal (NPV, IRR, Payback)
  • Impact Assessment

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